We offer you the chance to benefit from an outsourced laundry service, both In House (in your facilities) or from our laundries. We offer a quality and reliable service, endorsed by over 10 years’ experience working for the market’s leading and most discerning hotel chains.
We also offer a personalised linen rentingservice for each client, in accordance with their standards and requirements.
Our work system creates positive synergies with the floor-service and F&B department and we ensure the overall process runs as efficiently as possible. In addition to outsourcing with Polarier also reduces the number of incidents and therefore the costs of managing and resolving these.
Our work system is designed to maximise service quality. We understand quality of service to be striving for excellence in all the processes that form part of our services: Reliable collection and delivery, maximum quality in washing and processing laundry and continuous and personalised customer service.
We know the importance of creating positive experiences for hotel guests, therefore our system treats every item in the best way possible from the laundry to the hotel rooms. Our renting system also enables the best quality linen to always be accessible at all times.
We speak your language. Once we have conducted an in-depth analysis of the requirements and supplies of each client, we offer a personalised invoicing system. From prices per kilo delivered, to prices per stay or room. This enables administrative and accounting processes to be simplified and simplifies cost control and estimates.
We provide you with an online platform where you can view and compare the hotel’s performance over time and compare it with other hotels belonging to the same company: MyPolarier. This will enable you to choose how much you spend on laundry, based on your quality standards and objectives.
Are you looking for a Trusted Partner?
We manage all the necessary linen to ensure the best service to the hotel´s guests: room clothes, swimming-pool, restaurant, spa, gym.
Additionally and after a detailed study of the necessities of lingerie we offer a modality of personalized textile renting for each client. There are two different ranges 180 and 360.
Depending on the project, the following can be added to this service:
We manage the cleaning of uniforms of hotel employees, from delivery and collection to washing and processing so that the uniforms are always identified, controlled and in the best conditions.
We manage the cleaning of the personal clothes of the hotel’s guests, so that they can enjoy the best experience of the laundry service.
From the start of the service, Polarier provides access to MyPolarier, an online platform that enables the project details to be accessed quickly and easily (kg consumed per stay/room, exchange ratio for each type of linen, delivery note review, etc) and thus review the fulfilment of the quality standards in terms of change policies and scheduled supplies, cost control, delivery review, etc. With MyPolarier you will be able to see the hotel’s progress over time and for companies with more than one hotel, the consumption of each of these can be compared.
Quality is extremely important for us for two reasons: to offer you the best services possible and to become your trusted Partner. We therefore base our service on the principles of the Quality Management System. Accordingly:
> We are an implicated organisation, we adhere to your objectives and develop a relationship based on trust and loyalty.
> We strive to fulfil your requirements. To do so, we offer you personalised solutions to guarantee a timely and impeccable service.
> Fulfilling your requirements and complying with legislation and relevant regulations is a Quality Requirement for us.
> We optimise the use of resources achieving maximum efficiency in all processes and ensuring quality.
> We encourage all members of the organisation to be involved in the continuous improvement process, achieving an effective quality management system and fulfilling objectives. This enables them to get involved, providing improvements and opportunities for the company.
> We give highest priority to quality prevention measures and to eliminating defects in all the corporate processes.
> We promote innovation and the use of new technologies, thus differentiating our organisation from our competitors.
> We provide continuous training for employees to improve the quality of the service.
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